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Pharmacy inspections

Inspection reports and learning from inspections

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Swan Pharmacy (1036519)

Inspection outcome: Standards met

Last inspection: 14/10/2020

Pharmacy context

A busy community pharmacy set on a row of shops in South Croydon. The pharmacy opens six days a week. And most people who use it live nearby. The pharmacy sells a range of over-the-counter (OTC) medicines. And it dispenses people’s prescriptions and substance misuse treatments. The pharmacy offers winter influenza (flu) vaccinations. It supplies medicines in multi-compartment compliance packs (compliance packs) to help people take their medicines. And it delivers medicines to a few people who have difficulty in leaving their homes. This inspection took place during the coronavirus (COVID-19) pandemic.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy generally manages its risks appropriately. And it has written procedures to help make sure its team works safely. The pharmacy keeps most of the records it needs to. And it has adequate insurance to help protect people if things do go wrong. People who work in the pharmacy can explain what they do, what they’re responsible for and when they might seek help. They review the mistakes they make. So, they can try to stop them happening again. They understand their role in protecting vulnerable people. And they keep people’s private information safe.

Principle 2. Staff

Standards met

The pharmacy has enough team members to deliver safe and effective care. Members of the pharmacy team don’t always have time set aside so they can train while they’re at work. But they work well together and use their judgement to make decisions about what is right for the people they care for. They’re comfortable about giving feedback on how to improve the pharmacy’s services. They know how to raise a concern if they have one. And their professional judgement and patient safety are not affected by targets.

Principle 3. Premises

Standards met

The pharmacy provides a suitable and secure environment for people to receive healthcare. And its premises are generally clean and tidy. The pharmacy has a room where people can have private conversations with members of the pharmacy team.

Principle 4. Services, including medicines management

Standards met

The pharmacy provides services that people can access easily. Its working practices are generally safe and effective. The pharmacy offers flu vaccinations and keeps appropriate records to show that it has given the right vaccine to the right person. It gets its medicines from reputable sources and it stores most of them appropriately and securely. Members of the pharmacy team generally carry out the checks they need to. So, they can make sure the pharmacy’s medicines are safe and fit for purpose. And they dispose of most people’s waste medicines properly too.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment and the facilities it needs to provide its services safely. It uses its equipment to make sure people’s data is kept secure. And its team makes sure the equipment it uses is clean.

Pharmacy details

119 South End
CROYDON
CR01BJ
England

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards