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Pharmacy inspections

Inspection reports and learning from inspections

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Sutton Pharmacy (1036774)

Inspection outcome: Standards met

Last inspection: 20/01/2020

Pharmacy context

This Healthy Living Pharmacy (HLP) is in a small parade of shops a short distance from the centre of Sutton, Surrey. It dispenses NHS and private prescriptions, sells a range of over‐the‐counter medicines and provides health advice. The pharmacy dispenses some medicines in multi-compartment compliance aids for those who may have difficulty managing their medicines. It also offers a home delivery service for people who can’t get to the pharmacy themselves.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy provides its services in line with clear, up-to-date processes and procedures which are being followed by its team members. They are clear about their roles and responsibilities. And they work to professional standards, identifying and managing risks effectively. The pharmacy keeps satisfactory records of the mistakes it makes during the dispensing process. The superintendent pharmacist regularly reviews them with members of the team so that they can learn from them and avoid problems being repeated. The pharmacy manages and protects confidential information well and tells people how their private information will be used. Team members understand their role in helping to protect the welfare of vulnerable people. The pharmacy has adequate insurance in place to help protect people if things do go wrong.

Principle 2. Staff

Standards met

The pharmacy has enough staff to manage its workload safely. Pharmacy team members are well-trained and have a good understanding of their roles and responsibilities. They can make suggestions to improve safety and workflows where appropriate.

Principle 3. Premises

Good practice

The pharmacy’s premises look very modern and professional. They provide a safe environment for people to receive the pharmacy’s services. The premises include a clean and clinical private room which the team uses for some of its services and for private conversations.

Principle 4. Services, including medicines management

Standards met

The pharmacy delivers its services in a safe and effective manner, and people with a range of needs can access them. The pharmacy sources, stores and manages its medicines safely, and so makes sure that all the medicines it supplies are fit for purpose. It responds well to drug alerts or product recalls so that people only get medicines or devices which are safe for them to take. It identifies people supplied with high-risk medicines and records most of the checks that it makes so that they can be given extra information they may need to take their medicines safely.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the right equipment for the range of services it provides, and it makes sure that it is properly maintained. The pharmacy takes reasonable steps to ensure that people’s private information is kept safe and secure.

Pharmacy details

86 Westmead Road

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards