Inspection outcome: Standards met
Last inspection: 29/01/2024
Pharmacy context
The pharmacy is on a parade of shops in Rose Hill, near to St. Helier Hospital. There are two registered pharmacies operating from the premises: Rosehill Pharmacy (1036466) and Sutton & Merton Out-of-Hours Co-operative (the pharmacy). Although both pharmacies share the same facilities (such as dispensary, consultation room and pharmacy counter), they are owned by different legal entities and operate at different times of the day. This report is focused on the out-of-hours co-operative that provides its services during the evening and on Sundays. The pharmacy mainly dispenses people’s prescriptions, especially those issued by NHS111 and out-of-hours services.
Inspection summary findings
Principle 1. Governance
The pharmacy provides its team members with suitable written instructions on how to carry out their tasks safely and effectively. It keeps all the records that it should, although it doesn’t have enough space to store them all on the premises. Its team members have a clear understanding of their role in helping protect vulnerable people. They manage and protect people’s confidential information appropriately.
Principle 2. Staff
The pharmacy has enough staff to manage its workload safely and effectively. Pharmacy team members are well trained and communicate effectively with each other between their shifts. They work well together and can make suggestions to improve safety where appropriate.
Principle 3. Premises
The pharmacy’s premises provide a secure environment for people to receive its services. The team keeps them suitably clean and tidy, but they are looking very tired and dated. The premises include a private room which the team uses for some of its services and for private conversations.
Principle 4. Services, including medicines management
The pharmacy delivers its services in a safe and effective manner, and it makes them easily accessible to people. The pharmacy sources, stores and manages its medicines safely, and so makes sure that all the medicines it supplies are fit for purpose. It responds appropriately to drug alerts or product recalls to make sure that people only get medicines which are safe for them to take. It identifies people supplied with high-risk medicines so that they can be given extra information they may need to take their medicines safely.
Principle 5. Equipment and facilities
The pharmacy has access to the necessary equipment and facilities for the services it provides. The pharmacy makes sure that the way its team uses It makes sure that its team uses those facilities to keep people’s private information suitably protected.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |