Inspection outcome: Standards met
Last inspection: 01/08/2023
Pharmacy context
This community pharmacy is situated in a busy shopping centre in Coventry, West Midlands. It is open seven days a week. It sells a range of over-the-counter medicines and dispenses prescriptions. It offers New Medicine Service (NMS) checks, a needle exchange scheme, substance misuse treatment, sexual health services, the Community Pharmacist Consultation Service (CPCS), the Hypertension Case Finding Service and a prescription delivery service. It also supplies medicines in multi-compartment compliance packs and administers seasonal flu vaccinations.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies its risks adequately and it monitors the safety of its services. It is proactive about protecting more vulnerable people. It has written procedures to help its team members deliver services safely and effectively. And it keeps the records it needs to show that medicines are supplied safely and legally to people. Team members protect people’s private information appropriately.
Principle 2. Staff
The pharmacy has enough team members to manage its current workload adequately. Team members understand their roles and responsibilities and they are supported with training resources to help keep their skills and knowledge up to date.
Principle 3. Premises
The pharmacy’s premises are fitted to a good standard. And they are professional in appearance and suitable for the provision of healthcare services.
Principle 4. Services, including medicines management
Overall, the pharmacy manages its services well and its working practices are safe and effective, so people receive appropriate care and the support they need to use their medicines safely. People with different needs can access the pharmacy’s services. The pharmacy gets its medicines from reputable sources, and it stores them safely. Team members take the right action in response to safety alerts so that people get medicines and medical devices that are fit for purpose.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services safely. And it maintains its facilities and equipment well.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |