Inspection outcome: Standards met
Last inspection: 02/02/2022
Pharmacy context
The pharmacy is in a shopping centre in Watford. It dispenses NHS prescriptions and private prescriptions, sells over-the-counter medicines and provides health advice. The pharmacy dispenses medicines in multi-compartment compliance aids for people who have difficulty managing their medicines. Services include prescription delivery, repeat prescription ordering, supervised consumption and vaccinations for seasonal flu. Nurse led clinics include: travel health, occupational health, aesthetics and phlebotomy. The pharmacy opened during September 2021. The inspection took place during the COVID‐19 pandemic. All aspects of the pharmacy were not inspected.
Inspection summary findings
Principle 1. Governance
The pharmacy's working practices are generally safe and effective. It has appropriate written procedures which are up-to-date and tell team members how to work safely. Members of the team record their mistakes so they can learn from them and help prevent the same mistakes happening again. They have new ways of working to help protect people against COVID‐19 infection. The pharmacy mostly keeps satisfactory records it needs to by law so it can show it is providing safe services. And it encourages people to give feedback it can act on to improve its services. Members of the pharmacy team keep people's private information safe. And they understand their role in protecting vulnerable people.
Principle 2. Staff
The pharmacy has enough trained team members who work well together to provide safe services and manage the workload. People who work in the pharmacy do ongoing training to keep their knowledge and skills up to date. Team members can make suggestions to improve services.
Principle 3. Premises
The pharmacy's new premises are clean, bright, secure and suitable for the provision of healthcare. It protects the privacy of people using its services and prevents unauthorised access to its premises keeping its medicines and people's information safe. The pharmacy has put measures in place to help protect people from COVID‐19 infection.
Principle 4. Services, including medicines management
People with different needs can easily access the pharmacy's services. The pharmacy's working practices are generally safe and effective. It sources, stores and manages its medicines to make sure the medicines it supplies are fit for purpose. Members of the pharmacy team take the right action if any medicines or devices need to be returned to the suppliers. And they make sure people have all the information they need to use their medicines safely.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for the services it offers. The pharmacy uses its equipment appropriately to keep people's private information safe.
Pharmacy details
The Harlequin Shopping Centre
Superdrug Unit 153
Watford
WD172TN
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |