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Pharmacy inspections

Inspection reports and learning from inspections

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Superdrug Pharmacy (1037066)

Inspection outcome: Standards met

Last inspection: 11/03/2020

Pharmacy context

This community pharmacy is situated inside a large shopping centre in the centre of Stoke-on-Trent. It dispenses prescriptions and sells a range of over-the-counter medicines, as well as other health and beauty items. It supplies some medicines in multi-compartment compliance aid packs, to help make sure people take them at the correct time. The pharmacy offers several other services including Medicines Use Reviews (MURs) and emergency hormonal contraception (EHC), as well as local services for the treatment of impetigo and uncomplicated urinary tract infections (UTIs) and a minor ailments scheme. Flu vaccinations are also available during the relevant season.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy proactively identifies and manages the risks associated with its services. Team members follow written procedures to help make sure they complete tasks safely. They learn from their mistakes and take action to help prevent the same mistake from happening again. The pharmacy maintains the records it needs to by law. Its team members complete training to help make sure they know how to keep people’s private information safe. And they understand how to raise concerns to protect the wellbeing of vulnerable people.

Principle 2. Staff

Standards met

Pharmacy team members work well together in an open culture, and they hold the appropriate qualifications for their roles. Team members complete structured ongoing training to keep their knowledge up to date and they get regular feedback on their development, to help them learn and improve.

Principle 3. Premises

Standards met

The pharmacy provides a clean and professional environment suitable for the delivery of healthcare services. It has a consultation room to enable it to provide members of the public with access to an area for private and confidential discussions.

Principle 4. Services, including medicines management

Standards met

The pharmacy’s services are actively promoted and well managed to help ensure people receive appropriate care and get all the information they need about their medicines. The pharmacy sources and stores medicines safely and its team members carry out regular checks to make sure that medicines are fit for supply.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment it needs to provide its services and team members use equipment in a way that protects people's privacy.

Pharmacy details

The Potteries Centre

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards