Inspection outcome: Standards met
Last inspection: 04/04/2019
Pharmacy context
The pharmacy is located near the high street of a busy city centre. It has a large retail area selling health and beauty products. A designated healthcare area is at the rear of the store. The pharmacy dispenses approximately 3500 NHS and private prescriptions each month. It also supplies multi-compartment medicines devices for people to use in their own homes. It also offers advice on the management of minor illnesses and long-term conditions. The pharmacy also offers flu vaccinations, emergency hormonal contraception and drug user services.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages risks appropriately. Team members record their errors and learn from them to stop them from happening again. Staff are clear about their roles and responsibilities. They work in a safe and professional way. The pharmacy asks people for their views and acts suitably on the feedback. The pharmacy has adequate insurance to cover its services. The pharmacy generally keeps the records required by law. But it sometimes omits information. This may mean that in future the pharmacy could find it difficult to show exactly what happened. The pharmacy keeps people’s private information safe and explains how it will be used. Pharmacy team members know how to protect the safety of vulnerable people.
Principle 2. Staff
The pharmacy has enough staff. Most team members are appropriately trained for their roles and they keep their skills and knowledge up to date. Team members suggest and makes changes to improve their services. They communicate well and support each other.
Principle 3. Premises
The pharmacy provides a safe, secure and professional environment for people to receive healthcare. Some fixtures and fittings are broken. This may increase the risk of injury to pharmacy team members.
Principle 4. Services, including medicines management
The pharmacy is accessible and advertises its services well. It supplies medicines safely. The pharmacy gives additional advice to people receiving high-risk medicines. It usually makes a record of this to show that this advice has been given. The pharmacy obtains its medicines from reputable suppliers. It stores them securely and regularly checks that they are still suitable for supply. The pharmacy delivers prescription medicines safely to people’s homes. It keeps records to show that it has delivered the right things to the right people. The pharmacy generally deals with medicines that people return to it appropriately. But it does not always dispose of them in the correct container. This may increase the risk to staff and the environment.
Principle 5. Equipment and facilities
The pharmacy uses appropriate equipment and facilities to provide its services. It keeps these clean and tidy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |