Superdrug Pharmacy (1033117)

Inspection summary findings

Principle 1. Governance

The pharmacy identifies and manages the risks with the services it provides. The team members follow up-to-date written procedures. And they are good at completing regular checks on key governance tasks. The team members have training and guidance, so they understand how to protect the safety of children and vulnerable adults. They keep people’s private information secure. The team members respond appropriately to mistakes they make during dispensing. And they make changes in the pharmacy to prevent similar mistakes happening again. People can raise concerns and provide feedback about the pharmacy’s services. And the team knows what to do to resolve any concerns. The pharmacy keeps most of the records it must by law.

Principle 2. Staff

The pharmacy has enough qualified and skilled people to provide the pharmacy’s services. And it plans well for holidays and absences. The team members complete regular training relevant to their roles and the services provided. And they discuss their performance and any learning needs both informally and during performance appraisals. They work well together and are comfortable suggesting ideas to improve their ways of working.

Principle 3. Premises

The pharmacy is small but of a suitable size for the services provided. And the team manages the workflow well to keep the pharmacy tidy. The pharmacy is secure. And it has a consultation room where people can talk privately.

Principle 4. Services, including medicines management

The pharmacy’s services are accessible to people. It advertises its services appropriately. And it manages and delivers them safely and effectively. The pharmacy team members check that people taking higher risk medicines have the required regular blood tests. And they provide them with relevant advice and written information to help them take their medicines safely. The pharmacy keeps a full audit trail when it delivers medicines to people at home. So, the team can resolve any queries effectively. The pharmacy sources medicines from licenced suppliers. And it stores and manages its medicines well.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs for the services provided. And it keeps the equipment well maintained. The team uses the equipment and facilities in a way that protects people’s privacy.