Inspection outcome: Standards met
Last inspection: 15/07/2022
Pharmacy context
The pharmacy is located on a busy high street in a town centre which is in a largely residential area. It receives most of its prescriptions electronically. And it provides a range of services, including dispensing NHS prescriptions and the New Medicine Service. It also provides medicines as part of the Community Pharmacist Consultation Service. The pharmacy supplies medications in multi-compartment compliance packs to a small number of people who live in their own homes to help them manage their medicines. And it provides substance misuse medications to a few people.
Inspection summary findings
Principle 1. Governance
The pharmacy adequately identifies and manages the risks associated with its services to help provide them safely. It protects people’s personal information well. And it mostly keeps the records it needs to keep by law, to show that its medicines are supplied safely and legally. People can provide feedback about the pharmacy’s services. And team members understand their role in protecting vulnerable people. But the pharmacy doesn’t always record mistakes that happen during the dispensing process. And this could mean that team members are missing out on opportunities to learn and improve the pharmacy’s services.
Principle 2. Staff
The pharmacy has enough team members to provide its services safely. They do the right training for their roles. And they can do some training in work time. Team members are able to raise concerns to do with the pharmacy or other issues affecting people’s safety. And they have regular meetings. This means that they can help improve the systems in the pharmacy. The team members can take professional decisions to ensure people taking medicines are safe. These are not affected by the pharmacy’s targets.
Principle 3. Premises
The premises provide a safe, secure, and clean environment for the pharmacy's services. People can have a conversation with a team member in a private area.
Principle 4. Services, including medicines management
The pharmacy provides its services safely and manages them well. It gets its medicines from reputable suppliers and stores them properly. It dispenses medicines into multi-compartment compliance packs safely. And people with a range of needs can access the pharmacy’s services. But the pharmacy doesn't always highlight prescriptions for higher-risk medicines. And this may mean that it misses opportunities to speak with people when they collect these medicines.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
The pharmacy has met all the standards for registered pharmacies | |
The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
The pharmacy meets all the standards | |
The pharmacy has not met one or more standards |