Inspection outcome: Standards met
Last inspection: 22/07/2019
Pharmacy context
A community pharmacy belonging to Superdrug. The pharmacy is based in a shopping centre in the centre of Fleet. The pharmacy provides NHS essential services and provides medicines in multicompartment compliance aids for 12 people. Other services include: Medicines Use Reviews (MURs), New Medicines Service (NMS) and seasonal influenza vaccinations. The pharmacy also has a prescription delivery service and is due to provide emergency hormonal contraception and malaria prophylaxis within the next few weeks.
Inspection summary findings
Principle 1. Governance
The pharmacy’s working practices are safe and effective. Its team members understand their roles and responsibilities and they keep people’s information safe. The pharmacy’s team members log any mistakes they make during the dispensing process. They learn from these and take action to avoid problems being repeated. The pharmacy is good at reviewing its mistakes to improve its procedures.
Principle 2. Staff
The pharmacy team manages the workload safely and effectively. Team members work well together and support one another. They are comfortable about providing feedback to employers and are involved in improving the pharmacy’s services.
Principle 3. Premises
The pharmacy’s premises are clean, tidy and organised. They provide a safe, secure and professional environment for people to receive healthcare services.
Principle 4. Services, including medicines management
The pharmacy provides services safely. Staff give people the advice and support they need to help them use their medicines safely and properly. The pharmacy manages its medicines safely and effectively and it carries out checks to help make sure that its medicines are fit for purpose.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide services safely. And, it uses its facilities and equipment to keep people's private information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |