Inspection outcome: Standards met
Last inspection: 13/05/2019
Pharmacy context
An independent pharmacy located on a busy high street in South Harrow, London, serving a diverse and multi-ethnic community. It is a family run business and has been owned by the regular pharmacist for 14 years. The pharmacy dispenses prescriptions and provides Medicines Use Reviews (MURs), New Medicine Service (NMS), multi-compartment compliance aids for patients in their own home, supervised consumption, needle exchange and travel vaccination.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy’s working practices are safe and effective. Team members record and review their mistakes to help reduce the risk of them happening again. The pharmacy keeps all the records that it needs to by law, and keeps people’s information safe. Team members help to protect vulnerable people.
Principle 2. Staff
The pharmacy has enough staff to provide its services safely. Team members have access to training material to ensure that they have the skills they need and the pharmacy gives them time to do this training. Pharmacy team members make decisions and use their professional judgement to help people. Team members can share information and raise concerns to keep the pharmacy safe.
Principle 3. Premises
The pharmacy is safe and clean, and suitable for delivery of its services. Pharmacy team members use a private room for some conversations with people. The pharmacy is secure when closed.
Principle 4. Services, including medicines management
The pharmacy services are accessible to people with different needs. The pharmacy team provides safe services and provides people with information to help them use their medicines. The pharmacy gets medicines from reputable sources, and stores them properly. The pharmacy team knows what to do if medicines are not fit for purpose.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs for the delivery of its services. It looks after this equipment to ensure that it works.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |