Inspection outcome: Standards met
Last inspection: 06/06/2019
Pharmacy context
The pharmacy is in the town centre. It dispenses NHS and private prescriptions and sells over-the-counter medicines. And offers advice on the management of minor illnesses and long-term conditions. The pharmacy offers a prescription collection service from local GP surgeries. And it delivers medicines to people’s homes. It offers a range of services including supervised methadone consumption. And supplies medicines in multi-compartmental compliance packs to help people take their medicines.
Inspection summary findings
Principle 1. Governance
The pharmacy has procedures to identify and manage risks. It keeps them up to date. Pharmacy team members read and follow the procedures. They keep people’s information secure. They know how to protect the welfare of children and vulnerable adults. And, they relate this specifically to people using their services. The pharmacy team members understand their role in protecting vulnerable people. And they know how to raise concerns with other agencies as required.The team members record and discuss mistakes that happen. They use this information to learn and make changes to help prevent similar mistakes happening again. But they don’t always discuss or record enough detail about why these mistakes happen. So, they may miss opportunities to improve.
Principle 2. Staff
The pharmacy has enough qualified staff to provide safe and effective services. The pharmacy team members are competent and have the skills and qualifications they need for their role. The pharmacy encourages and supports the pharmacy team to learn and develop. And it provides access to ongoing training. The pharmacy team members support each other in their day-to-day work
Principle 3. Premises
The pharmacy's premises are suitable size for the services it provides. The pharmacy is clean and well maintained. And people can have private conversations with the team in the consultation room.
Principle 4. Services, including medicines management
The pharmacy’s services are accessible to people. And it displays information about health-related topics. The pharmacy provides its services using a range of safe working practices. It supplies medicines in multi-compartmental compliance packs to assist people to take their medicines at the right time. The pharmacy gets it medicines from reputable suppliers. It generally adheres to storage requirements during the dispensing process. It takes the right action if it receives any alerts that a medicine is no longer safe to use. And takes the correct action to return it to the supplier.
Principle 5. Equipment and facilities
The pharmacy has the necessary equipment available, which it properly maintains. And it manages and uses the equipment in ways that protect people's confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |