Inspection outcome: Standards met
Last inspection: 24/01/2020
Pharmacy context
The pharmacy is in a residential area in Clayton. Pharmacy team members dispense NHS prescriptions and sell a range of over-the-counter medicines. They offer services including medicines use reviews (MURs) and the NHS New Medicines Service (NMS). And, they provide medicines to people in multi-compartment compliance packs. The pharmacy provides a substance misuse service, including supervised consumption.
Inspection summary findings
Principle 1. Governance
The pharmacy has procedures to identify and manage risks to its services. And pharmacy team members follow them to complete the required tasks. The pharmacy protects people’s confidential information. And it keeps the records it must by law. Pharmacy team members know how to safeguard the welfare of children and vulnerable adults. They record and discuss mistakes that happen when dispensing. But they don’t always discuss or record much detail about the causes of mistakes. Or use the information collected about mistakes to inform the changes they make. So, they may miss opportunities to improve and reduce the risk of further errors.
Principle 2. Staff
The pharmacy team members are suitably qualified and have the right skills for their roles and the services they provide. The team members feel comfortable discussing their ideas and concerns about the pharmacy’s ways of working. And they work well together to improve ways of working. They undertake ongoing training regularly. But they do not always have the opportunity to receive formal feedback on their own performance.
Principle 3. Premises
The pharmacy is clean and properly maintained. It provides a suitable space for the services provided. And it has a room where people can speak to pharmacy team members privately.
Principle 4. Services, including medicines management
The pharmacy is easily accessible to people, including people using wheelchairs. And it clearly advertises its services to people. The pharmacy has systems in place to help provide its services safely and effectively. It stores, sources and manages its medicines safely. Pharmacy team members dispense medicines into devices to help people remember to take them correctly. And they provide these people with the information they need to identify their medicines. They take steps to identify people taking high-risk medicines. And they give these people advice and support to help them take their medicines safely.
Principle 5. Equipment and facilities
The pharmacy has the necessary equipment available, which it properly maintains. And it manages and uses the equipment in ways that protect people's confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |