Inspection outcome: Standards met
Last inspection: 24/09/2020
Pharmacy context
This community pharmacy is on a busy road in a suburb of Leeds popular with students. The pharmacy’s main activities are dispensing NHS prescriptions and delivering medication to people’s homes. The pharmacy supplies some medicines in multi-compartment compliance packs to help several people take their medicines. The pharmacy provides the emergency hormonal contraception (EHC) service. The pharmacy was inspected during the COVID-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with its services including the risks from COVID-19. The pharmacy has procedures to protect people's confidential information and it keeps the records it needs to by law. People using the pharmacy can easily raise concerns and provide feedback which the team members respond to well. Some team members have training, guidance and experience to respond to safeguarding concerns. This means they can help protect the welfare of children and vulnerable adults. The pharmacy team members respond appropriately when errors happen and they make changes to help prevent similar errors happening again. But they don’t always record all their errors which means they do not have all the information to help identify patterns and reduce errors.
Principle 2. Staff
The pharmacy has a team with the qualifications and skills to support its services. Team members work well together and support each other in their day-to-day work. They openly discuss errors so everyone can learn from them and improve their skills. The team members regularly discuss how they can improve services and agree new processes to help deliver them efficiently.
Principle 3. Premises
The pharmacy premises are clean, secure and suitable for the services provided. The pharmacy has good facilities to meet the needs of people requiring privacy when using the pharmacy services.
Principle 4. Services, including medicines management
The pharmacy provides services which support people's health needs and it manages its services well to help people receive appropriate care. The pharmacy gets its medicines from reputable sources and it stores them properly. The team carries out checks to make sure medicines are in good condition and suitable to supply.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide safe services and to protect people’s private information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |