Inspection outcome: Standards met
Last inspection: 12/04/2022Improvement action plan
This is a community pharmacy on a main road in a residential area of Kirkcaldy. It dispenses NHS prescriptions including supplying medicines in multi-compartment compliance packs. The pharmacy offers a repeat prescription collection service and a medicines’ delivery service. It also provides substance misuse services and dispenses private prescriptions. The pharmacy team advises on minor ailments and medicines’ use. And it supplies and sells a range of over-the-counter medicines. It offers services including smoking cessation, seasonal flu vaccination, and ear wax removal. This pharmacy was inspected during the COVID-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy mostly identifies and manages the risks associated with its services, including reducing the infection risk during the pandemic. The pharmacy team members follow some written processes for the pharmacy’s services to help ensure they provide them safely. The pharmacy mostly keeps the records that it needs to by law, and it keeps people’s private information safe. Team members know who to contact if they have concerns about vulnerable people. Team members discuss mistakes to learn from them, but do not record and review them, so cannot identify trends. This means team members may be missing learning opportunities.
Principle 2. Staff
The pharmacy has enough qualified and experienced team members to safely provide its services. They make decisions within their competence to provide safe services to people. And they know how to make suggestions and raise concerns if they have any to keep the pharmacy safe. But the pharmacy does not routinely set aside time for team members to continue their learning so they may find it difficult to keep their knowledge up to date.
Principle 3. Premises
The pharmacy premises are clean and suitable for the pharmacy services provided. The pharmacy has suitable facilities for people to have conversations with team members in private. The pharmacy is secure when closed.
Principle 4. Services, including medicines management
The pharmacy helps people to access its services which it provides safely. Pharmacy team members follow written processes relevant to the services they provide. They usually support people by providing them with suitable information and advice to help them use their medicines. And they provided extra written information to people taking higher risk medicines. The pharmacy obtains medicines from reliable sources and mostly stores them correctly. Pharmacy team members know what to do if medicines are not fit for purpose.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to deliver it services. And team members look after the equipment to ensure it works.
231-233 St. Clair Street
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
|The pharmacy has met all the standards for registered pharmacies|
|The pharmacy has not met one or more of the standards for registered pharmacies|
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
|The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards|
|The pharmacy delivers positive outcomes for patients and performs well against most of the standards|
|The pharmacy meets all the standards|
|The pharmacy has not met one or more standards|