Inspection outcome: Standards met
Last inspection: 18/09/2020
Pharmacy context
A community pharmacy in the village of Kings Worthy on the outskirts of Winchester. The pharmacy is in a residential area, on a small parade of shops which serve the local community. The pharmacy dispenses prescriptions and sells over-the-counter medicines. It also provides medicines in multi-compartment compliance packs to people. And provides a delivery service for those who need it.
Inspection summary findings
Principle 1. Governance
The pharmacy satisfactorily identifies and manages the risks associated with the provision of its services. And it has working practices which reduce risks to people's safety during the COVID-19 pandemic. Team members manage people’s personal information securely. But they do not keep all of the pharmacy’s records in the way that they should. The pharmacy has adequate procedures to learn from its mistakes. But it could be missing opportunities to further improve the safety and quality of its services because it doesn’t record all of its near miss mistakes. And it does not routinely reflect on them or review them.
Principle 2. Staff
The pharmacy team manages the workload safely and effectively. And team members work well together. They are comfortable about providing feedback to one another, so that they can maintain the quality of the pharmacy's services. But key members of the team have still to complete the appropriate training which means that the team may not be benefitting from everyone’s work as well as it could.
Principle 3. Premises
The pharmacy’s premises provide a suitable environment for people to receive its services. They are sufficiently clean and secure. The pharmacy has made some sensible adjustments to help keep people safe during the pandemic.
Principle 4. Services, including medicines management
The pharmacy provides its services safely. And makes them easily accessible for people. Staff understand the actions to take if any medicines or devices are not safe to use to protect people’s health and wellbeing. The pharmacy team gets its medicines and medical devices from appropriate sources. And it stores them properly. Team members make the necessary checks to ensure that the pharmacy’s medicines and devices are safe to use to protect people’s health and wellbeing.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide services safely. And, it keeps them clean. The team generally uses its facilities and equipment to keep people's private information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |