Inspection outcome: Standards met
Last inspection: 02/08/2022
Pharmacy context
The pharmacy is located on a busy high street. It dispenses NHS and private prescriptions, sells over-the-counter medicines and provides health advice. The pharmacy dispenses medicines in multi-compartment compliance aids for people who have difficulty managing their medicines. Services include prescription delivery, new medicines service, community pharmacy consultation service (CPCS), hypertension case-finding service, emergency hormonal contraception free for people under 25 years old, travel and seasonal flu vaccinations. The pharmacy is a COVID-19 vaccination centre.
Inspection summary findings
Principle 1. Governance
The pharmacy's working practices are mostly safe and effective. It has satisfactory written instructions for the pharmacy’s team members to follow so they work safely. Members of the pharmacy team understand their roles and responsibilities. And they generally keep the records they need to up to date so they can show the pharmacy is supplying its services safely. They protect people’s private information, and they are trained in how to protect the welfare of vulnerable people.
Principle 2. Staff
The pharmacy’s team members work effectively together to manage the workload and deliver services safely. They are supported in completing training appropriate to their roles. Team members provide feedback about the pharmacy which improves its services.
Principle 3. Premises
Overall, the pharmacy’s premises are clean, bright and suitable for the provision of healthcare services. The pharmacy prevents people accessing its premises when it is closed so its medicines stock is safe and people's information is protected.
Principle 4. Services, including medicines management
The pharmacy offers a range of services which people with different needs can access easily. Its working practices are generally safe and effective. The pharmacy obtains its medicines stock from reputable suppliers and stores it appropriately so the medicines it supplies are safe to use. Team members know what to do in response to alerts and product recalls and they keep records of any medicines or devices returned to the suppliers. They make sure people have the information they need to use their medicines safely.
Principle 5. Equipment and facilities
The pharmacy generally has the equipment and facilities it needs for the services it offers. The pharmacy uses its equipment appropriately to keep people's private information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |