Inspection outcome: Standards met
Last inspection: 11/10/2024
Pharmacy context
This pharmacy is located on a high street in Kempston, Bedfordshire. It dispenses NHS and private prescriptions. And it provides advice and sells medicines over the counter. The pharmacy also supplies medicines in multi-compartment compliance packs to some people. And it provides a prescription delivery service. The pharmacy offers some NHS services such as the Pharmacy First service, seasonal flu and Covid vaccinations and a private ear micro suction service.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy manages its risks well. It has a set of written procedures for team members to follow to help them work safely. The pharmacy largely keeps the records it needs to by law. And people can provide feedback to the pharmacy. Team members ensure they protect people’s confidential information. And they understand their role in safeguarding vulnerable people.
Principle 2. Staff
The pharmacy has enough, appropriately trained staff to manage its workload. It's team members work well together and deliver its services safely. And they are comfortable about providing feedback or raising any concerns they may have.
Principle 3. Premises
The pharmacy premises are suitable for providing healthcare services from. And they are kept secure from unauthorised access. The pharmacy has a consultation room so people can speak to a member of the pharmacy in private if needed.
Principle 4. Services, including medicines management
The pharmacy makes its services accessible to people with different needs. And it provides its services safely. Team members ensure the medicines they supply to people are safe to use. They obtain medicines from licensed suppliers and store them appropriately. Team members do not always highlight higher-risk medicines so they may miss opportunities to provide additional information to people receiving these medicines.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. It maintains its equipment appropriately and uses it in a way which protects people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |