Pharmacy context
This community pharmacy is located on a busy road in Sparkbrook, Birmingham. It dispenses prescriptions and sells a range of over-the-counter medicines. It offers New Medicine Service (NMS) checks, smoking cessation, a needle exchange scheme, substance misuse treatment, sexual health services, the Community Pharmacist Consultation Service (CPCS), the Hypertension Case Finding Service and a prescription delivery service. It also supplies medicines in multi-compartment compliance packs to some people who need assistance in managing their medicines at home and administers seasonal flu vaccinations. Enforcement action has been taken against this pharmacy, which remains in force at the time of this inspection. There are restrictions on the provision of some services. The enforcement action taken allows the pharmacy to continue providing other services, which are not affected by the restrictions imposed.
Inspection summary findings
Principle 1. Governance
The pharmacy has systems in place to identify and manage risks associated with its services. And it has written procedures to help deliver services safely and effectively. Team members understand their roles and responsibilities. And they record and review dispensing mistakes, so that they can learn and prevent similar events from happening again. The pharmacy keeps people’s private information securely. And it has procedures to safeguard vulnerable people.
Principle 2. Staff
The pharmacy has enough team members to manage its current workload. They understand their roles and responsibilities, and they work well together. They have access to training resources to help keep their skills and knowledge up to date.
Principle 3. Premises
The pharmacy’s premises are kept clean and they are suitable for providing the pharmacy’s services. They are kept secure from unauthorised access.
Principle 4. Services, including medicines management
Overall, the pharmacy manages its services well to help make sure people receive the appropriate care and support they need to use their medicines safely. People with different needs can access the pharmacy’s services. The pharmacy gets its medicines from reputable sources, and it stores them appropriately. Team members take the right action in response to safety alerts and recalls so that people get medicines and medical devices that are fit for purpose.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services safely. And members of the pharmacy team use the equipment in a way that protects people’s privacy and dignity.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |