Inspection outcome: Standards met
Last inspection: 02/05/2019
Pharmacy context
The pharmacy is situated on a busy road of commercial shops on the outskirts of Leicester. The pharmacy provides most of the standard NHS services. The pharmacy dispenses NHS prescriptions, private prescriptions and sells over-the-counter medicines.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages most of the risks associated with the provision of its services. The pharmacy’s team members record their mistakes, but their records do not have a lot of detail. This could mean they are not able to spot any patterns in mistakes to stop the same thing happening again. The pharmacy team members understand their roles. The pharmacy keeps the records required to make sure that medicines are supplied safely and legally. It manages people's personal information adequately and knows how to protect vulnerable people.
Principle 2. Staff
The pharmacy team members manage the workload within the pharmacy well. They work effectively together. The pharmacy team acts in the best interests of patients and the public. The pharmacy has a work culture of openness, honesty and training.
Principle 3. Premises
The pharmacy keeps its premises safe, secure and appropriately maintained. It protects people’s confidentiality. The pharmacy presents a very professional image. The premises are secure from unauthorised access when open and when closed.
Principle 4. Services, including medicines management
The pharmacy provides its services safely and effectively. People receive the advice and support they need to help them use their medicine appropriately. The team targets its advice to reflect the needs of the local population. The pharmacy stores medicines safely. And it takes the right actions if any medicines or devices are not safe to use to protect people's health and wellbeing.
Principle 5. Equipment and facilities
The pharmacy has access to the appropriate equipment and facilities to provide the services it offers. It largely maintains its equipment and facilities adequately.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
The pharmacy has met all the standards for registered pharmacies | |
The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
The pharmacy meets all the standards | |
The pharmacy has not met one or more standards |