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Pharmacy inspections

Inspection reports and learning from inspections

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SKF Lo (Chemists) Ltd (1091476)

Inspection outcome: Standards met

Last inspection: 11/03/2020

Pharmacy context

The pharmacy is in a health centre in a residential area. Pharmacy team members dispense NHS prescriptions and sell a range of over-the-counter medicines. They offer services including medicines use reviews (MURs) and the NHS New Medicines Service (NMS). They supply medicines to people in multi-compartment compliance packs. And deliver medicines to people’s homes. The pharmacy provides a substance misuse service, including supervised consumption.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy has procedures to identify and manage risks to its services. Pharmacy team members follow them to complete the required tasks. The pharmacy protects people’s confidential information. It keeps the records it must by law. And pharmacy team members know how to help safeguard the welfare of children and vulnerable adults. Pharmacy team members have a proactive approach to identifying medicines and prescriptions that are more likely to be involved in errors during dispensing. They record and discuss any mistakes that do happen. And they use this information to learn and reduce the risk of further errors.

Principle 2. Staff

Standards met

Pharmacy team members are suitably qualified and have the right skills for their roles and the services they provide. The pharmacy provides access to comprehensive training materials. Pharmacy team members complete training regularly to improve their knowledge and skills. They reflect on their own performance, discussing any training needs with the pharmacist and other team members. And they support each other to reach their learning goals. Pharmacy team members feel able to raise concerns and use their professional judgement.

Principle 3. Premises

Standards met

The pharmacy is clean and properly maintained. It provides a suitable space for the services provided. And it has a room where people can speak to pharmacy team members privately.

Principle 4. Services, including medicines management

Standards met

The pharmacy’s services are generally accessible to people, including people using wheelchairs. And the pharmacy has systems in place to help provide its services safely and effectively. It stores, sources and manages its medicines appropriately. Pharmacy team members dispense medicines into devices to help people remember to take them correctly. They manage this service well. And they provide these people with the information they need to identify their medicines in the devices in case of queries. They take steps to identify people taking high-risk medicines. And they provide these people with suitable advice to help them take their medicines safely.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the necessary equipment available, which it properly maintains. And it manages and uses the equipment in ways that protect people's confidentiality.

Pharmacy details

Oaks Park Primary Care Centre
Thornton Road

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards