Inspection outcome: Standards met
Last inspection: 13/11/2019
Pharmacy context
This community pharmacy is in the large village of Crofton. The pharmacy dispenses NHS and private prescriptions and it supplies multi-compartmental compliance packs to help people take their medicines. The pharmacy delivers medication to people’s homes. The pharmacy provides the flu vaccination service. And it provides the supervised methadone consumption service.
Inspection summary findings
Principle 1. Governance
The pharmacy team identifies and manages the risks associated with its services. People using the pharmacy can raise concerns and provide feedback. The team members respond well to this feedback. And they use it to improve the efficient delivery of pharmacy services. The team members have training, guidance and experience to respond to safeguarding concerns. So, they can help protect the welfare of children and vulnerable adults. The pharmacy team members act competently when errors happen. They record all their errors and regularly review them. The team uses this information to take appropriate action to help prevent similar mistakes happening again. The pharmacy has appropriate arrangements to protect people’s private information. And it keeps the records it needs to by law.
Principle 2. Staff
The pharmacy has a team with the qualifications and skills to support the pharmacy’s services. The pharmacy provides the team members with opportunities to develop their knowledge and skills. And it gives team members regular feedback on their performance. The pharmacy supports an open and honest culture within the team. The team members are good at supporting each other in their day-to-day work. And they openly discuss their errors and how they can prevent mistakes from happening again. So, they can improve their performance and skills. The team members discuss and share ideas and they proactively identify improvements to the delivery of pharmacy services. The team members introduce processes to improve their efficiency and safety in the way they work.
Principle 3. Premises
The pharmacy is clean, secure and suitable for the services provided. And it has good facilities to meet the needs of people requiring privacy when using the pharmacy services.
Principle 4. Services, including medicines management
The pharmacy team members provide services that support people's health needs. The team members clearly highlight medicines awaiting collection. So, they can undertake appropriate checks and provide advice to the person collecting their medicines. The team members manage the pharmacy services well. They identify issues that affect the safe delivery of services. And they act to address them. The pharmacy team members keep records of deliveries made to people's home. So, they can effectively deal with any queries. The pharmacy obtains its medicines from reputable sources. And it stores and manages medicines appropriately.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide safe services and it protect people’s private information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |