Inspection outcome: Standards met
Last inspection: 10/01/2024
Pharmacy context
The pharmacy is in a row of shops in Acomb, near York. Pharmacy team members dispense NHS prescriptions and sell a range of over‐the‐counter medicines. The pharmacy provides services, such as the NHS Blood Pressure Check service. Team members provide medicines to people in multi‐compartment compliance packs. And they deliver medicines to people’s homes.
Inspection summary findings
Principle 1. Governance
The pharmacy adequately identifies and manages risks. It has the written procedures it needs relevant to its services to help team members provide services safely. Pharmacy team members understand their role to help protect vulnerable people. And they suitably protect people’s confidential information. Team members record and discuss the mistakes they make so that they can learn from them. But they don’t always capture key information or analyse these records, so they may miss some opportunities to learn and improve.
Principle 2. Staff
The pharmacy has team members who are qualified for their roles and the services they provide. Pharmacy team members sometimes complete ongoing training. And they learn from the pharmacist and each other to keep their knowledge and skills up to date. But the pharmacy does not have a manager. And this means team members may not always have the right leadership or opportunities to learn and develop. Pharmacy team members feel comfortable making suggestions to improve the pharmacy's services.
Principle 3. Premises
The pharmacy is clean and properly maintained. It provides a suitable space for the services it provides. The pharmacy has a consultation room where people can speak to pharmacy team members privately.
Principle 4. Services, including medicines management
Pharmacy team members manage and provide the pharmacy’s services safely and effectively. The pharmacy suitably sources its medicines. Its services are easy for people to access. And it has some processes to help people understand and manage the risks of taking higher-risk medicines. Pharmacy team members generally store and manage medicines appropriately. But they don’t always follow the pharmacy’s SOP for managing the expiry dates of medicines. So, there is a risk that people might receive medicines that have expired.
Principle 5. Equipment and facilities
The pharmacy has the necessary equipment available for the services it provides. It manages and uses its equipment in ways that protect people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |