Shrives Chemist (1029349)

Inspection summary findings

Principle 1. Governance

Overall, the pharmacy manages risks in an adequate manner. It has written instructions to tell staff how to work safely. The pharmacy’s team members learn from their mistakes and they make changes to reduce the chances of similar mistakes being made in the future. They know how to keep people’s private information safe. And the pharmacy has processes in place to protect vulnerable people. Most of the pharmacy’s records are complete and it keeps them up to date. But some of its records are very difficult to read. This could make it harder to refer to these in future.

Principle 2. Staff

The pharmacy is currently increasing its staffing profile to improve its contingency arrangements and better manage its workload. The team members understand what they can and cannot do if there is no pharmacist present at the pharmacy. They can raise any concerns with the pharmacy owner. And they know when they need to refer queries to the pharmacist. The pharmacy provides its team members with some support in meeting their learning and development needs.

Principle 3. Premises

The pharmacy’s premises are safe and appropriate for the services it provides. They can be protected against unauthorised access.

Principle 4. Services, including medicines management

Overall, the pharmacy’s services are undertaken safely and effectively. The pharmacy gets its medicines from reputable sources and it stores them and other stock appropriately. It takes the right action in response to medicine recalls and safety alerts to protect people’s health and well-being. The pharmacy supplies medicines in multi-compartment compliance packs in an organised way. And the pharmacist considers the individual needs of new patients when deciding if this service or another type of support is the best way to help people to take their medicines at the right times.

Principle 5. Equipment and facilities

The pharmacy generally has the right equipment and facilities it needs for its services. It uses up-to-date information sources when providing advice or when making clinical checks. And it keeps people’s personal information safe.