Inspection outcome: Standards met
Last inspection: 28/03/2023
Pharmacy context
The pharmacy is in a largely residential area near a parade of shops and a medical centre. It provides a range of services, including the New Medicine Service and a flu vaccination service. It also provides medicines as part of the Community Pharmacist Consultation Service. The pharmacy receives most of its prescriptions electronically. And it supplies medications in multi-compartment compliance packs to a large number of people who live in their own homes to help them manage their medicines. These are dispensed at another pharmacy within the company.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy adequately identifies and manages the risks associated with its services to help provide them safely. It records and regularly reviews any mistakes that happen during the dispensing process. It uses this information to help make its services safer and reduce any future risk. The pharmacy protects people’s personal information. And team members know what to do to ensure that vulnerable people are protected. The pharmacy mostly keeps its records up to date and they are largely accurate.
Principle 2. Staff
The pharmacy has enough trained team members to provide its services safely. They are provided with some ongoing training to support their learning needs and maintain their knowledge and skills. They can raise any concerns or make suggestions and they get regular feedback about their performance. And they can take professional decisions to ensure people taking medicines are safe.
Principle 3. Premises
The premises provide a safe, secure, and clean environment for the pharmacy's services. People can have a conversation with a team member in a private area.
Principle 4. Services, including medicines management
The pharmacy provides its services safely and manages them well. The pharmacy manages prescriptions for controlled drugs and other higher-risk medicines to ensure that these are supplied safely and before the prescription has expired. The pharmacy uses reputable medicine suppliers, and it generally stores its medicines properly. It responds appropriately to drug alerts and product recalls. This helps make sure that its medicines and devices are safe for people to use. People with a range of needs can access the pharmacy’s services.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information. But it doesn’t always ensure that all the equipment it uses to count tablets is clean.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |