Shilun's Ltd (1034921)

Inspection summary findings

Principle 1. Governance

The pharmacy’s working practices are safe and effective. Its team members understand their responsibilities in helping to protect vulnerable people. They discuss any mistakes they make and share information to help reduce the chance of making mistakes in future. The pharmacy team listens to people’s concerns and tries to keep their information safe. But it is not thorough enough in ensuring that some patients’ prescription information is protected.

Principle 2. Staff

The pharmacy has enough staff to manage its workload safely. Team members can make suggestions and get involved in making improvements to the safety and quality of services provided. They work well together in a supportive environment.

Principle 3. Premises

The pharmacy’s premises have a dated appearance. But they are clean, organised and professional looking. They provide a safe, secure environment for people to receive healthcare services. But the pharmacy does not have enough work space or storage space for the workload.

Principle 4. Services, including medicines management

The pharmacy generally delivers its services in a safe and effective manner. And, people can easily access them. The pharmacy generally sources, stores and manages medicines safely. And it carries out checks to make sure its medicines are fit for purpose. Staff generally try to make sure they give people the advice and information they need to help them use their medicines safely and properly.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs to provide services safely. In general, the pharmacy uses its facilities and equipment to keep people's private information safe.