Shakespears Chemist (1039476)

Inspection summary findings

Principle 1. Governance

The pharmacy adequately identifies and manages risks. It has the written procedures it needs relevant to its services to help team members provide services safely. Pharmacy team members understand their role to help protect vulnerable people. And they suitably protect people’s confidential information. Team members record and discuss the mistakes they make so that they can learn from them. But they don’t always capture key information or analyse these records, so they may miss some opportunities to learn and improve.

Principle 2. Staff

Pharmacy team members receive the right training for their roles and the services they provide. They complete some ad hoc ongoing training to keep their knowledge up to date. Pharmacy team members feel comfortable discussing ideas and issues.

Principle 3. Premises

The pharmacy is clean and properly maintained. It provides a suitable space for the services provided. The pharmacy has a consultation room where people can speak to pharmacy team members privately.

Principle 4. Services, including medicines management

Pharmacy team members manage and provide the pharmacy’s services safely and effectively. The pharmacy suitably sources its medicines. And it generally stores and manages its medicines appropriately. The pharmacy’s services are generally accessible to people. And it has some processes to help people understand and manage the risks of taking higher-risk medicines.

Principle 5. Equipment and facilities

The pharmacy has the necessary equipment available for the services it provides. It manages and uses its equipment in ways that protect people’s confidentiality.