Inspection outcome: Standards met
Last inspection: 11/05/2021
Pharmacy context
A community pharmacy located in the small village of Seaview on the Isle of Wight serving an elderly population and tourists. The pharmacy opens six days a week. It sells a range of healthcare products, including over-the-counter medicines. It dispenses people’s prescriptions. It offers the NHS New Medicine Service. And it delivers medicines to people who have difficulty in leaving their homes. The pharmacy provides winter flu vaccinations. People can also now collect coronavirus (COVID-19) home-testing kits from the pharmacy. The pharmacy also has a post office counter situated within it.
Inspection summary findings
Principle 1. Governance
The pharmacy adequately identifies and manages the risks associated with its services. Including learning from mistakes to help them to try and stop them happening again. They can explain what they do, what they’re responsible for and when they might seek help. They know how to protect vulnerable people. And they keep people’s private information safe. People using the pharmacy can provide feedback to help improve the pharmacy’s services. The pharmacy keeps the records it needs to by law. And it has appropriate insurance to protect people if things do go wrong.
Principle 2. Staff
The pharmacy has sufficient staff to deliver safe and effective care although both are currently fairly new in post and still undertaking training for their roles. They work well together and use their judgement to make decisions about what is right for the people they care for. They’re comfortable about giving feedback and know how to raise a concern if they have one. And their professional judgement and patient safety are not affected by targets.
Principle 3. Premises
The pharmacy is small but currently provides an adequate and secure environment for people to receive healthcare. However, the dispensary area does require some refurbishment work and tidying to create additional space. The pharmacy has a room where people can have private conversations with members of the pharmacy team.
Principle 4. Services, including medicines management
Pharmacy services are accessible, managed and safely delivered. The pharmacy delivers prescription medicines to people’s homes where they are unable to collect directly from the pharmacy themselves. Pharmaceutical stock is appropriately obtained, stored and supplied. Where a medicinal product is not fit for purpose, team members take appropriate action. And they dispose of people’s waste medicines properly too.
Principle 5. Equipment and facilities
The pharmacy has access to the appropriate equipment and facilities to provide the services offered. These are used in a way that helps protect patient confidentiality and dignity.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |