Inspection outcome: Standards met
Last inspection: 10/07/2024
Pharmacy context
This is a community pharmacy on a small parade of shops close to Worcester city centre, Worcestershire. The pharmacy dispenses NHS and private prescriptions. It sells a range of over-the-counter medicines and offers the New Medicine Service (NMS), seasonal flu vaccines and local deliveries. The pharmacy also supplies some people's medicines inside multi-compartment compliance packs, if they find it difficult to take them.
Inspection summary findings
Principle 1. Governance
The pharmacy is operating in a safe and effective manner. It has suitable systems in place to identify and manage the risks associated with its services. Members of the pharmacy team monitor the safety of their services by recording their mistakes and learning from them. They understand their role in protecting the welfare of vulnerable people. The pharmacy protects people’s private information appropriately. And the pharmacy generally maintains its records as it should.
Principle 2. Staff
The pharmacy has enough staff to manage its workload safely. Members of the pharmacy team are suitably qualified for their roles. They understand their roles and responsibilities. And the pharmacy owner provides them with resources so that they can complete regular and ongoing training. This keeps their skills and knowledge up to date.
Principle 3. Premises
The pharmacy’s premises provide an appropriate environment to deliver healthcare services from. The pharmacy is clean, very tidy, and secure. Its retail area is presented well. And the pharmacy has a separate space where confidential conversations or services can take place.
Principle 4. Services, including medicines management
The pharmacy has organised working practices. People can easily access the pharmacy’s services. The pharmacy sources its medicines from reputable suppliers. It stores and manages its medicines well. And it supplies medicines inside multi-compartment compliance packs safely.
Principle 5. Equipment and facilities
The pharmacy has the necessary equipment and facilities it needs to provide its services safely. Its equipment is clean and used appropriately to protect people’s confidential information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |