Saracen Pharmacy (1042485)

Inspection summary findings

Principle 1. Governance

The pharmacy can show it manages risks in the pharmacy. But it does not have up-to-date written procedures for the team members to follow. This means they may not be following current best practices. And they may not be managing all the safety risks. The pharmacy team members record and discuss mistakes that happen whilst dispensing. And they use this information to learn. But they do not always collect detailed information about the causes of mistakes to help inform the changes they make. The team members understand their role in protecting vulnerable people. And people using the pharmacy can raise concerns. But the pharmacy does not use a complaints handling procedure. This may mean that the team members do not always handle complaints in a consistent manner. And complaints may be unresolved. The pharmacy keeps the records it needs to by law. And it provides training for the team on how to keep confidential information. It has controls in place to keep people’s private information secure.

Principle 2. Staff

The pharmacy monitors its staffing levels. And it ensures it has the right number of suitably skilled pharmacy team members throughout the week. The pharmacy team members discuss their learning needs at regular review meetings. And they are encouraged and supported to enrol onto pharmacy courses. The pharmacist supports the pharmacy team members to learn. And this ensures they keep up-to-date and current in their roles. The pharmacy team members support each other in their day-to-day work. They can speak up at regular meetings. And make suggestions for improvement to keep services safe and effective.

Principle 3. Premises

The premises is clean and hygienic. It has consultation rooms that are professional in appearance. And they provide an appropriate space for people to sit down and have a private conversation with pharmacy team members. 

Principle 4. Services, including medicines management

The pharmacy displays its opening times and healthcare information at the front of the pharmacy. And it lets people know what services are available to them. The pharmacy has working instructions in place for its services. And these support the pharmacy team to work in a safe and effective way. The pharmacy sources, stores and manages its medicines appropriately. And the pharmacist keeps the pharmacy team up-to-date about high-risk medicines. This means that team members know when to provide people taking these medicines with extra information.

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs to provide safe services. And it keeps it clean and well-maintained.