Salus Pharmacy (1122706)

Inspection summary findings

Principle 1. Governance

The pharmacy identifies and manages the risks associated with its services in a satisfactory way. Members of the pharmacy team monitor the safety of their services by recording their mistakes and learning from them. They understand their role in protecting the welfare of vulnerable people. The pharmacy largely keeps the records it needs to by law. But the team could do more to protect people’s private information appropriately.

Principle 2. Staff

The pharmacy has enough staff to manage its workload appropriately. The pharmacy provides its services using a team with different levels of experience. And the pharmacy’s team members are supported in their roles. But they are not provided with many resources to complete ongoing training. This could affect how well their skills and knowledge are kept up to date.

Principle 3. Premises

The pharmacy's premises provide a suitable environment to deliver services from. The pharmacy is professionally presented and secure. And people can have a conversation with a team member in a private area.

Principle 4. Services, including medicines management

The pharmacy is open for extended hours and some people with different needs can easily access the pharmacy's services. The pharmacy largely provides its services safely. It obtains its medicines from reputable sources, and it generally stores as well as manages them appropriately. But the pharmacy’s team members are not always identifying people who receive higher-risk medicines or making the relevant checks. This makes it difficult for them to show that people are provided with appropriate advice when these medicines are supplied. 

Principle 5. Equipment and facilities

The pharmacy has the appropriate range of equipment and facilities it needs to provide its services safely. Its team members keep the equipment clean and use it in a way which helps keep people’s private information safe.