Pharmacy context
This is a community pharmacy located in the health centre in Melton Mowbray. The pharmacy dispenses NHS and private prescriptions and sells medicines over the counter. This was a targeted inspection and not all standards were looked at on this occasion.
Inspection summary findings
Principle 1. Governance
The pharmacy does not fully manage the risks associated with its services. It does not have adequate processes to manage the transfer of some work to another branch effectively. It does not keep an adequate audit trail for dispensed controlled drugs it has transferred in this manner. And the pharmacy does not always keep its records about controlled drugs up to date and accurate. However the pharmacy has processes to learn from any dispensing mistakes
Principle 2. Staff
There are enough team members to manage the pharmacy’s workload. They are suitably trained for the roles they undertake.
Principle 3. Premises
The pharmacy keeps its premises safe, secure, and mainly appropriately maintained. And people visiting the pharmacy can have a conversation with a team member in private.
Principle 4. Services, including medicines management
The pharmacy's healthcare services are mainly suitably managed and are accessible to people. And it gets its medicines and medical devices from reputable sources. The pharmacy has processes in place to date check stock medicines to minimise the risk of these being supplied to people. It stores them safely and it takes the right actions if medicines or devices are not safe to use to protect people’s health and wellbeing. But the pharmacy does not make a record of the action it has taken which could make it harder for them to show what action it has taken in response to an alert.
Principle 5. Equipment and facilities
The pharmacy’s team members have access to the equipment they need to provide services safely.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.