Inspection outcome: Standards met
Last inspection: 26/02/2020
Pharmacy context
This is a community pharmacy located next door to a Medical Centre in a residential area of Coventry in the West Midlands. The pharmacy dispenses NHS and private prescriptions. It offers Medicines Use Reviews (MURs), the New Medicine Service (NMS), a smoking cessation support service and seasonal flu vaccinations. The pharmacy also supplies multi-compartment compliance packs to people if they find it difficult to manage their medicines. And it provides medicines to residents in care homes.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy operates safely. Members of the pharmacy team regularly monitor the safety of their services by recording their mistakes and learning from them. The team can protect people’s private information and the welfare of vulnerable people. The pharmacy also maintains its records in accordance with the law.
Principle 2. Staff
The pharmacy has suitable numbers of staff to provide its services safely. The team manages the workload efficiently. The pharmacy’s team members are trained or are undertaking the appropriate training for their role. They are helpful. And, team members are encouraged to continually learn and develop. They use resources provided by the company to keep their skills and knowledge up to date as well as internal sessions about mistakes.
Principle 3. Premises
The pharmacy’s premises provide a professional environment to deliver healthcare services. And it has a separate space for private conversations and services to take place.
Principle 4. Services, including medicines management
The pharmacy generally provides its services in a safe manner. It has suitable processes in place to deliver people’s medicines. The pharmacy obtains it medicines from reputable sources. It stores and largely manages them appropriately. But the pharmacy’s team members are now always making the relevant checks for everyone prescribed higher-risk medicines. This could mean that people are not always provided with the appropriate advice to take their medicines safely.
Principle 5. Equipment and facilities
The pharmacy has an appropriate range of equipment and facilities it needs to provide its services safely. And it keeps its equipment clean.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |