Inspection outcome: Standards met
Last inspection: 26/04/2019
Pharmacy context
This is a community pharmacy located near a retail park in High Wycombe in Buckinghamshire. A range of people use the pharmacy’s services. The pharmacy dispenses NHS prescriptions and some private prescriptions. It also offers a few services such as Medicines Use Reviews (MURs), the New Medicine Service (NMS), a flu and a travel vaccination service. The pharmacy supplies some people with their medicines inside multi-compartment compliance aids if they find it difficult to take their medicines on time.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages some risks appropriately. Pharmacy team members deal with mistakes that occur during the dispensing process responsibly. But, they don’t formally review them or record all the details. This could mean that opportunities to spot patterns or trends are missed. Team members understand how they can help to protect the welfare of vulnerable people. But, some of the pharmacy's records are not always kept in accordance with the law. This means that the team may not have all the information needed if problems or queries arise.
Principle 2. Staff
The pharmacy has enough staff to manage its workload safely. The pharmacy’s team members understand their roles and responsibilities. And, the pharmacy provides resources to help encourage its team members to keep their skills and knowledge up to date.
Principle 3. Premises
The pharmacy’s premises provide an appropriate environment for the delivery of its services.
Principle 4. Services, including medicines management
The pharmacy sources, stores and manages most of its medicines appropriately. The team are making some checks to ensure that medicines are not supplied beyond their expiry date. But, the pharmacy has no up-to-date written details to demonstrate this. So, the team may not always be able to provide assurance that all stock is fit for purpose. The pharmacy provides most of its services safely and effectively. But, members of the pharmacy team don't always highlight prescriptions that require extra advice or record information when people receive some medicines. This makes it difficult for them to show that appropriate advice has been provided when these medicines are supplied. The pharmacy team sometimes fill compliance aids then leave them unsealed overnight while they wait for them to be checked. This means the medicines are not very well protected and could be damaged or contaminated. It may also increase the risk of mistakes happening. The pharmacy delivers prescription medicines safely to people’s homes and keeps records of this. But, people can see other people’s private information when they sign to receive their medicines.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services safely.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |