Inspection outcome: Standards met
Last inspection: 26/07/2019
Pharmacy context
This is a community pharmacy in the village of Burtonwood, Warrington. The pharmacy sells over-the-counter medicines and dispenses NHS prescriptions. It also dispenses private prescriptions. The pharmacy team offers advice to people about minor illnesses and long-term conditions. And it offers services including medicines use reviews (MURs), flu vaccinations and the NHS New Medicines Service (NMS). It also supplies medicines in multi-compartmental compliance packs to people living in their own homes.
Inspection summary findings
Principle 1. Governance
The pharmacy has adequate processes and written procedures to help protect the safety and wellbeing of people who access its services. It advertises how people can provide feedback. And it uses this feedback to improve its services. It generally keeps the records it must have by law but there are some gaps in records, which result in incomplete audit trails. The pharmacy keeps people’s private information safe. The pharmacy team members are suitably equipped to protect the welfare of vulnerable adults and children. And they record and discuss errors they identify during dispensing to help them learn and prevent similar errors in the future.
Principle 2. Staff
The pharmacy has a small team with enough team members to manage the services it provides. The team members complete training when they can, to ensure their knowledge and skills are up to date. They tailor their training to help them achieve their personal goals. And they feel comfortable to suggest ways to help improve the safety of the pharmacy's services. They can raise professional concerns when necessary.
Principle 3. Premises
The pharmacy is secure and suitably maintained. It has a sound-proofed room where people can have private conversations with the pharmacy’s team members.
Principle 4. Services, including medicines management
The pharmacy provides an appropriate range of services to help people meet their health needs. It generally stores and manages its medicines safely. And it identifies and manages the risks with delivering its services. The team members help people to safely take their high-risk medicines by giving them additional advice. And they are good at managing the risks associated with dispensing medicines in multi-compartmental compliance packs.
Principle 5. Equipment and facilities
The pharmacy’s equipment is clean and safe to use. And the pharmacy suitably protects people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |