Inspection outcome: Standards met
Last inspection: 20/03/2023
Pharmacy context
This community pharmacy is situated within a small parade of shops on a busy main road in the West Midlands. It dispenses NHS prescriptions, private prescriptions and it sells over-the-counter medicines. It also provides a range of other services including the NHS hypertension case finding service and a substance misuse service. The pharmacy offers a home delivery service, and it supplies medicines in multi-compartment compliance aids for some people to help them take their medicines at the right time. The pharmacy also supplies medicines to a local care home.
Inspection summary findings
Principle 1. Governance
The pharmacy suitably manages the risks associated with it services. It maintains the records it needs to by law and it keeps people’s private information safe. Pharmacy team members are clear about their roles and responsibilities, and they understand how to raise concerns to help protect the health and wellbeing of vulnerable people.
Principle 2. Staff
The pharmacy team members effectively manage the workload in the pharmacy. They complete training to keep their knowledge up to date and they receive feedback on their development. Team members work well together, and they feel comfortable raising concerns or discussing issues.
Principle 3. Premises
The pharmacy is clean and tidy and provides a suitable environment for healthcare. It has a consultation room so that people can have a conversation with pharmacy team members in private.
Principle 4. Services, including medicines management
The pharmacy’s services are suitably managed so that people receive their medicines safely. The pharmacy gets its medicines from licensed suppliers and team members carry out regular checks to help make sure medicines are suitably stored and fit for supply.
Principle 5. Equipment and facilities
Pharmacy team members have access to the equipment they need for the services they provide. And they maintain the equipment so that it is safe and suitable to use.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |