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Pharmacy inspections

Inspection reports and learning from inspections

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Rowlands Pharmacy (9012158)

Inspection outcome: Standards met

Last inspection: 25/07/2024

Pharmacy context

The pharmacy is in Maidstone hospital which itself is in a largely residential area. People are not able to physically access the premises and the pharmacy provides its services at a distance. It supplies medicines to several NHS hospitals with inpatient and outpatient clinics. And it supplies medicines in multi-compartment compliance packs to a large number of people to help them manage their medicines.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy identifies and manages the risks associated with its services to help provide them safely. It records and regularly reviews any mistakes that happen during the dispensing process. And it uses this information to help make its services safer and reduce future risks. The pharmacy protects people’s personal information well. And people can provide feedback about the pharmacy’s services. The pharmacy keeps its records up to date and accurate. And team members understand their role in protecting vulnerable people.

Principle 2. Staff

Standards met

The pharmacy has enough team members to provide its services safely. They do the right training for their roles, and they are provided with some ongoing training to support their learning needs. And they can raise any concerns or make suggestions. The team members can make professional decisions to ensure people taking medicines are safe.

Principle 3. Premises

Standards met

The premises provide a safe, secure, and clean environment for the pharmacy's services.

Principle 4. Services, including medicines management

Standards met

The pharmacy services are accessible, and it provides them safely and manages them well. It gets its medicines from reputable suppliers and stores them properly. And it responds appropriately to drug alerts and product recalls.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.

Pharmacy details

MHT Pharmacy, Maidstone Hospital
The Maidstone Hospital
Hermitage Lane
Maidstone
ME169QQ
England

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards