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Pharmacy inspections

Inspection reports and learning from inspections

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Rowlands Pharmacy (1117214)

Inspection outcome: Standards met

Last inspection: 14/08/2023

Pharmacy context

This is a busy pharmacy located adjacent to a medical centre. It mainly dispenses NHS prescriptions and sells a wide range of over-the-counter medicines. It provides a delivery service to people’s homes. And it dispenses medication into multi-compartment compliance packs for some people who need help taking their medicines. A large proportion of the pharmacy’s prescriptions are sent and dispensed off-site at the Rowlands central hub and returned back to the pharmacy for collection or delivery to their customers

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy adequately manages risks to make sure its services are safe, and effective. It has written procedures to help make sure its team members work safely. Members of the pharmacy team work to professional standards and are clear about their roles and responsibilities. They record their mistakes so that they can learn from them and take steps to help stop the same sort of mistakes from happening again. The pharmacy keeps people's private information safe and team members understand their role in safeguarding vulnerable people.

Principle 2. Staff

Standards met

The pharmacy team members work well together and have the right qualifications for the jobs they do. They keep their skills up to date and the pharmacy supports their development by providing them with protected time to undertake their training at work. The team members are comfortable providing feedback and they discuss any incidents which occur.

Principle 3. Premises

Standards met

The pharmacy is clean, bright and suitable for the provision of healthcare services. It has two private consultation rooms that enables it to provide members of the public with the opportunity to have confidential conversations. The pharmacy prevents unauthorised people accessing its premises so that it keeps its medicines safe.

Principle 4. Services, including medicines management

Standards met

The pharmacy offers a number of healthcare services that are managed well. Pharmacy team members have an understanding of higher risk medication. The team complete a range of checks and audit processes which assist the pharmacy in providing its dispensing services safely. The pharmacy sources, stores and supplies medicines safely. The pharmacy supplies medication to several care homes and the assembly of multi-compartment compliance aid packs are well organised.

Principle 5. Equipment and facilities

Standards met

Members of the pharmacy team have the equipment and facilities they need for the services they provide. The team uses its facilities and equipment to keep people's private information safe.

Pharmacy details

St. Anns Walk

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards