Rowlands Pharmacy (1100664)

Inspection summary findings

Principle 1. Governance

The pharmacy’s written procedures help team members manage risk to deliver services safely and effectively. Team members record mistakes made during the dispensing process and they make changes to help prevent the same or a similar mistake occurring. They mostly keep the necessary records required by law. And they keep people’s private information secure. Team members respond appropriately to concerns about the welfare of vulnerable adults and children. 

Principle 2. Staff

The pharmacy has enough suitably qualified and team members in training to deliver its services safely. Team members complete ongoing training to help develop their skills and knowledge. They ask appropriate questions and give appropriate advice when assisting people with their healthcare needs.

Principle 3. Premises

The pharmacy premises are spacious, secure and suitable for the services the pharmacy provides. It has appropriate facilities where people can have private conversations with team members. 

Principle 4. Services, including medicines management

The pharmacy manages the delivery of its services well. And it makes them accessible to people. Team members provide people with the necessary information to take their medicines safely. They obtain medicines from recognised suppliers, and they complete regular checks on them to ensure they remain fit for supply. They respond appropriately to alerts about the safety of medicines.

Principle 5. Equipment and facilities

The pharmacy has suitable equipment to provide its services. Team members generally use the equipment in a way that protects people’s private information