Rowlands Pharmacy (1089949)

The pharmacy has suitable processes and written procedures for the team to protect the welfare of people who access its services. And it keeps the records it must by law. The pharmacy advertises how people can provide feedback and raise concerns about its services. But the pharmacy team members cannot demonstrate how they use the feedback to improve the pharmacy's services. The pharmacy team members keep people’s private information safe. And they know what to do to protect the welfare of children and vulnerable people. The pharmacy’s team members record and discuss errors that happen with dispensing. They sometimes use this information to learn and make changes to help prevent similar mistakes happening again. But, they don’t always record all the details of why errors happen. So, they may miss out on learning opportunities.

The pharmacy team members have the right qualifications and skills for their roles and the services they provide. The pharmacy provides access to ongoing learning. And the team members complete regular training, mainly in their own time to keep their knowledge up-to-date. But they don't have the opportunity to discuss or reflect on their performance or individual training needs. So, they may miss out on opportunities to develop their skills.

The pharmacy provides a range of services to help people meet their health needs. It stores, sources and manages medicines safely. The pharmacy generally identifies and manages risks associated with its services such as dispensing. And the team members generally give advice to people taking high-risk medicines. But they don't always supply written information to these people to take away. So, they may not receive all the information they need to help them take their medicines safely.