Inspection outcome: Standards met
Last inspection: 09/12/2019
Pharmacy context
This is a community pharmacy located inside a medical centre in Bridgwater, Somerset. The pharmacy dispenses NHS and private prescriptions. It offers Medicines Use Reviews (MURs), the New Medicine Service (NMS), seasonal flu vaccines and a minor ailments service. The pharmacy also supplies multi-compartment compliance aids to people if they find it difficult to manage their medicines. And, it provides medicines to residents in care homes.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy operates in a safe manner. It identifies and manages risks appropriately. Members of the pharmacy team monitor the safety of their services by recording their mistakes and learning from them. They understand the need to protect the welfare of vulnerable people. And, they protect people's privacy well. The pharmacy generally maintains its records in accordance with the law.
Principle 2. Staff
The pharmacy has appropriate numbers of staff to manage its workload safely. Members of the pharmacy team understand their roles and responsibilities. The pharmacy provides them with suitable resources, and they complete regular, ongoing training. This helps to keep their skills and knowledge up to date.
Principle 3. Premises
The pharmacy’s premises provide a suitable environment to deliver healthcare. The pharmacy is professional in its appearance. It is kept clean. And it has plenty of space available for pharmacy services to be carried out safely.
Principle 4. Services, including medicines management
The pharmacy generally provides its services safely. The pharmacy’s team members ensure that their services are accessible to people with different needs. The pharmacy obtains its medicines from reputable sources, it stores and generally manages them appropriately. But team members don't always identify prescriptions that require extra advice. And, they don't always record enough information to show that they have considered the risks when some medicines are supplied inside compliance aids. This makes it difficult for them to show that they provide appropriate advice when these medicines are supplied.
Principle 5. Equipment and facilities
The pharmacy has the necessary equipment and facilities it needs to provide its services safely. It uses its facilities appropriately to protect people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |