Inspection outcome: Standards met
Last inspection: 23/09/2024
Pharmacy context
This is a traditional community pharmacy located in a residential area, not far from Walsall town centre. People who use the pharmacy are from the local community and a home delivery service is available. The pharmacy primarily dispenses NHS prescriptions, and it provides some other NHS funded services. Some prescriptions are assembled at the company’s central dispensing hub and returned to the pharmacy for onward supply.
Inspection summary findings
Principle 1. Governance
The pharmacy generally manages the risks associated with its services to make sure people receive appropriate care. It is responsive to feedback and uses this to make improvements. The pharmacy has written procedures to make sure the pharmacy team work safely. Pharmacy team members record their mistakes so that they can learn from them. And they generally make changes to stop the same sort of mistakes from happening again.
Principle 2. Staff
The pharmacy has enough team members to manage the workload and the services that it provides. Team members plan absences in advance, so the pharmacy has enough staff cover to provide the services. They work well together in a supportive environment, and they can raise concerns and make suggestions.
Principle 3. Premises
The pharmacy is clean and tidy, and it provides a suitable environment for the delivery of healthcare services. It has a consultation room, so that people can speak to the pharmacy team members in private when needed.
Principle 4. Services, including medicines management
The pharmacy offers a range of healthcare services which are accessible. It manages its services and supplies medicines safely. The pharmacy obtains its medicines from licensed suppliers, and stores them securely and at the correct temperature, so they are safe to use. People receive appropriate advice about their medicines when collecting their prescriptions.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. And the team uses it in a way that keeps people’s information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |