Rowlands Pharmacy (1042552)

Inspection summary findings

Principle 1. Governance

The pharmacy’s written procedures help manage risk to allow team members to deliver services safely and effectively. Team members record mistakes made during the dispensing process and make changes to help prevent the same or a similar mistake occurring. They keep the necessary records required by law and they keep people’s private information secure. They have the necessary training and resources to respond appropriately to concerns for the welfare of vulnerable people accessing the pharmacy’s services. 

Principle 2. Staff

The pharmacy has enough suitably qualified or in training team members to help deliver its services safely. Team members complete ongoing training to help develop their skills and knowledge. They ask appropriate questions and give appropriate advice when assisting people with their healthcare needs.

Principle 3. Premises

The pharmacy premises are secure and suitable for the services it provides. It has appropriate facilities where people can have private conversations with team members. 

Principle 4. Services, including medicines management

Overall, the pharmacy manages the delivery of its services well. Team members provide people with the necessary information to take their medicines safely. They obtain medicines from recognised sources, and they complete checks on medicines to ensure they remain fit for supply. They know how to respond to alerts about the safety of medicines but do not always keep evidence to show they action the alerts accordingly. 

Principle 5. Equipment and facilities