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Pharmacy inspections

Inspection reports and learning from inspections

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Rowlands Pharmacy (1042154)

GPhC Reference 1042154

Inspection outcome: Standards met

Last inspection: 03/04/2019

Pharmacy context

The pharmacy is on a parade of shops on the outskirts of Inverness. It provides a range of services to the Inverness area​. And dispenses NHS prescriptions. The pharmacy supplies medicines in multi-compartment medicine devices to support people. And offers a delivery service to housebound and vulnerable people.

 

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy team completes training and works to professional standards. They provide safe services and look after people. The pharmacy keeps records of mistakes when they happen. And the pharmacist carries out checks to make sure the pharmacy is running safely. The pharmacy team discuss the need for safety improvements. And there is ongoing service improvement. The pharmacy keeps the records it needs to by law. It understands its role in protecting vulnerable people. And it undertakes regular training to keep confidential information safe. People using the pharmacy can raise concerns. And staff know to follow the company's complaints handling procedure. This means that staff listen to people and put things right when they can.

Principle 2. Staff

Standards met

​The pharmacy monitors its staffing levels. And ensures it has the right number of pharmacy team members throughout the week. The pharmacy team members reflect on their performance. They identify and discuss their learning needs at regular review meetings. This ensures they keep up to date in their roles. The pharmacy encourages and supports the pharmacy team to learn and develop. And it provides access to ongoing training. The pharmacy team members support each other in their day-to-day work. They can speak up and suggest service improvements. They share ideas and learnings to keep services are safe.  


Principle 3. Premises

Standards met

The premises are clean. And provide a safe, secure and professional environment for patients to receive healthcare.

Principle 4. Services, including medicines management

Standards met

The pharmacy provides a range of services to the Inverness area. The pharmacy displays its opening times and services in the window. And ​​has a comfortable seated waiting area. The pharmacy provides information leaflets for self-selection. And provides extra support to people to take their medicines. It carries out dispensing in an organised manner. This means that services are safe and people do not run out of their medicines. The pharmacy sources, stores and manages medicines. And updates the pharmacy team about high-risk medicines. This means that team members know when to provide people with additional information.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment it needs to provide its services safely.

Pharmacy details

Keppoch Road
INVERNESS
IV27LL
Scotland

Find nearby pharmacies

View inspection report (PDF 120.2KB)

What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards