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Pharmacy inspections

Inspection reports and learning from inspections

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Rowlands Pharmacy (1041658)

Inspection outcome: Standards met

Last inspection: 07/04/2022

Pharmacy context

The pharmacy is on a parade of shops on a main road in a largely residential area. The people who use the pharmacy are mainly older people. The pharmacy provides a range of services, including Pharmacy First and smoking cessation. And it supplies medicines against Patient Group Directions for urinary tract infections and emergency hormonal contraception. The pharmacy supplies medications in multi-compartment compliance packs to some people who live in their own homes to help them manage their medicines. And it provides substance misuse medications to a small number of people. The inspection was carried out during the Covid-19 pandemic.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy identifies and manages the risks associated with its services to help provide them safely. It learns from mistakes that happen during the dispensing process to help make its services safer. The pharmacy protects people’s personal information. And people can provide feedback about the pharmacy’s services. It mostly keeps the records it needs to keep by law, to show that it supplied its medicines safely and legally. And team members understand their role in protecting vulnerable people.

Principle 2. Staff

Standards met

The pharmacy has enough trained team members to provide its services safely. They receive ongoing and structured training maintain their knowledge and skills. And they get time set aside in work to complete it. The pharmacy is good at promoting a culture of ongoing learning and continuous improvement. Team members can raise any concerns and make suggestions and they have regular meetings. This means that they can help improve the systems in the pharmacy. The team members take professional decisions to ensure people taking medicines are safe.

Principle 3. Premises

Standards met

The premises provide a safe, secure, and clean environment for the pharmacy's services. People can have a conversation with a team member in a private area.

Principle 4. Services, including medicines management

Standards met

Overall, the pharmacy provides its services safely and manages them well. The pharmacy gets its medicines from reputable suppliers and stores them properly. It responds appropriately to drug alerts and product recalls. This helps make sure that its medicines and devices are safe for people to use. People with a range of needs can access the pharmacy’s services. 

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.

Pharmacy details

381A North Deeside Road

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards