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Pharmacy inspections

Inspection reports and learning from inspections

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Rowlands Pharmacy (1038913)

Inspection outcome: Standards met

Last inspection: 17/04/2023

Pharmacy context

The pharmacy is on the main shopping street in the town of Bedale, North Yorkshire. Its main services include dispensing NHS prescriptions and selling over-the-counter medicines. It supplies some medicines in a disposable pouch system designed to help people remember to take their medicines. And it offers a medicine delivery service to people’s homes.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy identifies and manages the risks associated with its services effectively. It keeps people’s confidential information secure, and it generally keeps the records it must by law. The pharmacy advertises how people can provide feedback about its services. And its team members respond to feedback appropriately. Pharmacy team members know how to recognise and report concerns to help keep vulnerable people safe. They share learning following mistakes made during the dispensing process. And they act to reduce the risk of repeat mistakes occurring.

Principle 2. Staff

Standards met

The pharmacy employs people with the appropriate knowledge and skills to provide its services effectively. Pharmacy team members are enthusiastic in their roles, and they work together well. They engage in regular conversations together to help minimise risk. And they understand how to raise concerns at work.

Principle 3. Premises

Standards met

The pharmacy is clean and secure. It offers a professional environment for delivering healthcare services. People using the pharmacy can speak with a member of the pharmacy team in private.

Principle 4. Services, including medicines management

Standards met

The pharmacy’s services are accessible to people. The pharmacy obtains its medicines from licensed sources. And it stores its medicines safely and securely. Pharmacy team members work effectively to manage the pharmacy’s services. They engage people in conversations about the medicines they are taking. And they conduct regular checks to ensure medicines are safe and fit to supply to people.

Principle 5. Equipment and facilities

Standards met

The pharmacy has enough appropriately maintained equipment for providing its services. And its team members use the equipment in a way which protects people’s privacy.

Pharmacy details

31 North End

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards