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Pharmacy inspections

Inspection reports and learning from inspections

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Rowlands Pharmacy (1037408)

Inspection outcome: Standards met

Last inspection: 15/10/2019

Pharmacy context

This is a community pharmacy located in the centre of Ferring village. The pharmacy mostly provides services to local residents and it dispenses NHS prescriptions and provides healthcare advice. It also supplies medicines in multicompartment compliance aids (blister packs or trays), to people living at home and who may have difficulty managing or remembering to take their medicines.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy provides services in line with clear processes and procedures which are being followed by staff. Team members record and learn from mistakes that occur during the dispensing process to prevent similar mistakes in future. The pharmacy team asks people for their views and deals with any complaints. And the pharmacy team generally keeps the records they need to. ​ The team protects peoples private information and they understand their roles in protecting vulnerable people.

Principle 2. Staff

Standards met

The pharmacy has adequate levels of qualified staff for the services it provides, and provisions are in place to ensure staffing levels are maintained. Pharmacy staff have the appropriate skills and qualifications for their roles. The team works well together with openness and honesty to help support the safe and effective delivery of pharmacy services. But the pharmacy would benefit from having a manager.

Principle 3. Premises

Standards met

The pharmacy is secure and provides a suitable environment for the delivery of pharmacy services to people. The pharmacy has suitable facilities to protect the privacy, dignity and confidentiality of people. And the team uses them to ensure confidentiality is protected.

Principle 4. Services, including medicines management

Standards met

The pharmacy delivers its services well in a safe and effective manner and people receive good advice and support to help them use their medicines properly. The pharmacy advertises its services and people can generally access them. The pharmacy generally sources, stores and manages medicines well. And so it makes sure that all the medicines it supplies are fit for purpose.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the necessary and appropriate equipment and facilities for the services provided and confidential information is protected.

Pharmacy details

112 Ferring Street

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards