Inspection outcome: Standards met
Last inspection: 21/01/2020
Pharmacy context
This Healthy Living Pharmacy (HLP) is a short walk from the centre of Southsea’s pedestrianised shopping area. The surrounding area has a high proportion of students during term times and holidaymakers visiting the seaside in the summer months. It dispenses NHS and private prescriptions, sells a range of over‐the‐counter medicines and provides health advice. The pharmacy dispenses some medicines in multicompartment compliance aids for those who may have difficulty managing their medicines. It also offers a home delivery service for people who can’t get to the pharmacy themselves.
Inspection summary findings
Principle 1. Governance
The pharmacy provides its services in line with clear, up-to-date processes and procedures which are mostly being followed by its team members. They are clear about their roles and responsibilities. And they work to professional standards, identifying and generally managing risks effectively. The pharmacy keeps most of the records that it needs to, but not always in enough detail. The pharmacy manages and protects confidential information well and tells people how their private information will be used. Team members understand their role in helping to protect the welfare of vulnerable people. The pharmacy has adequate insurance in place to help protect people if things do go wrong.
Principle 2. Staff
Pharmacy team members are well-trained and have a good understanding of their roles and responsibilities. They can make suggestions to improve safety and workflows where appropriate. Although pharmacy has enough staff to manage its workload most of the time, it does not do enough to adequately cover unexpected absences.
Principle 3. Premises
The pharmacy’s premises are clean and tidy but look a little dated from the outside. They provide a safe environment for people to receive the pharmacy’s services. The premises include a small private room which the team uses for some of its services and for confidential conversations.
Principle 4. Services, including medicines management
The pharmacy delivers its services in a safe and effective manner, and people with a range of needs can access them. The pharmacy sources, stores and manages its medicines safely, and so makes sure that all the medicines it supplies are fit for purpose. It responds adequately to drug alerts or product recalls so that people only get medicines or devices which are safe for them to take. Team members identify people supplied with some high-risk medicines. But they don’t record all of the checks they make. This makes it harder for them to show what has been done in the event of a query.
Principle 5. Equipment and facilities
The pharmacy has the right equipment for the range of services it provides, and it makes sure that it is properly maintained. The pharmacy takes reasonable steps to ensure that people’s private information is kept safe and secure.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |