Rowlands Pharmacy (1029819)

Inspection summary findings

Principle 1. Governance

The pharmacy identifies and appropriately manages the risks to its services. It has up-to-date written procedures relevant to its services. And the team members have read them. The team members keep people’s private information secure. And they mostly maintain the records they must by law. They understand the importance of acting upon concerns to help protect the welfare of children and vulnerable people. The pharmacy team uses the information recorded about mistakes during dispensing to learn. But could analyse the information in greater detail to improve ways of working. And to further reduce the risks of mistakes in the future.

Principle 2. Staff

The pharmacy has enough skilled and qualified people working to provide its services and to manage its workload effectively. The pharmacy provides some training time during the working day. And it engages team members to complete learning relevant to their roles. Pharmacy team members work well together to achieve common goals. They feel comfortable to share their ideas to improve ways of working. And they know how to raise professional concerns if they need to.

Principle 3. Premises

The pharmacy provides its healthcare services in a professional environment. It maintains the premises to an appropriate standard. And people using the pharmacy can speak with a member of the team privately.

Principle 4. Services, including medicines management

The pharmacy’s services are easily accessible. And the pharmacy provides a range of services to meet people’s health needs. It generally manages its services effectively, so people receive an appropriate level of care. It obtains its medicines from licenced sources. And it generally stores and manages its medicines satisfactorily. But it has allowed the stock of some medicines to build up which may compromise stock management and introduce unnecessary risks.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs for the services it provides. It maintains its equipment to the required standard and uses it in a suitable way to protect people’s privacy.