Inspection outcome: Standards met
Last inspection: 07/06/2024
Pharmacy context
This is a community pharmacy located in the village of Rowlands Castle in Hampshire. It serves its local population and is open six days a week. The pharmacy sells a range of over-the-counter medicines, dispenses NHS and private prescriptions, provides the Pharmacy First service and the blood pressure case finding service. It also provides a local delivery service and prepares multi-compartment compliance aids for people in their own homes. In addition, the pharmacy provides seasonal flu and COVID vaccinations.
Inspection summary findings
Principle 1. Governance
The pharmacy has appropriate written procedures to help make sure the team works safely. Pharmacy team members have procedures in place to record and review mistakes when they happen. They use this information and learning to avoid future mistakes. Pharmacy team members are clear about their roles and responsibilities. The pharmacy asks its customers and staff for their views and uses this to help improve services. It manages and protects people’s confidential information, and it tells people how their private information will be used. The pharmacy has appropriate insurance to protect people when things do go wrong.
Principle 2. Staff
The pharmacy's team members have the appropriate skills, qualifications and training to deliver services safely and effectively. The pharmacy team members work well together. They are comfortable about providing feedback and raising concerns and are involved in improving pharmacy services.
Principle 3. Premises
The pharmacy's premises are bright, clean and secure and suitable for the provision of healthcare services. The pharmacy prevents people accessing its premises when it is closed to protect people's private information and to keep its medicines stock safe. People can have a private conversation with a team member in the consultation room.
Principle 4. Services, including medicines management
The pharmacy’s services are accessible, effectively managed and delivered safely. The pharmacy team helps people manage their high risk medicines well and they ensure all high risk medicines are dealt with safely on each supply. The pharmacy obtains, stores and manages medicines safely and ensures that all of the medicines it supplies are fit for purpose. The pharmacy team takes appropriate action where a medicine is not fit for purpose.
Principle 5. Equipment and facilities
The pharmacy has access to the appropriate equipment and facilities to provide the services offered. Facilities are used in a way that suitably protects people's confidentiality and dignity.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |